Such situations are extremely rare, but unfortunately, it’s impossible to avoid them 100%. It’s important to wait for the specialists’ resolution.

Buenos días, el reembolso (cashback) se acredita en la cuenta principal, siempre que el jugador realice apuestas en la categoría “Casino” – “Slots” por un monto desde 1300 dólares por semana. El porcentaje de cashback y las condiciones para recibirlo se pueden encontrar en la sección “Reglas”, subsección “Cashback de hasta el 30% en el casino”.

Dear player, I’m sorry about your experience. I understand how unpleasant this can be. But if you’ve already contacted support and a ticket has been created, then it’s definitely being worked on. Sometimes, especially during high workloads or when the payment system needs clarifications, the process can take a bit longer. I know it’s hard to wait, but the specialists will definitely resolve your issue in the end 🙏

Dear player, the funds in your Casino bonus wallet function as cashback. If you lose at least $65 the previous day, we will transfer 1% of the amount held in your Casino bonus wallet to your real balance the following day.

Dear player, if my colleagues have asked you to wait, please, try to understand the situation and wait a little bit more 😊 You also can always contact our support team for help, they will be the best ones to assist you further. Just click Casino at the top of the page, then open the section with our support team. Thank you for your patience 🙏

Good morning! Please, reach out to our support team, they will be able to help you with that. 🥰 Just click Casino at the top of the page, then open the section with our support team.