Sinzatic Posted November 11 Sinzatic Posted November 11 Hello can someone please tell me why I am not able to play my 120 free spins , because when I tried playing the same game with my cash balance it’s working smoothly but when I tried to play my free spins it’s showing this error. Now less then a day is left to claim those free spins before they expire. Tried contacting customer support but they asked to wait it’s been 2 days now , will I be able to play or get compensated for this? Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/ Share on other sites More sharing options...
Ivan 1win Posted November 12 Ivan 1win Posted November 12 10 hours ago, Sinzatic said: Hello can someone please tell me why I am not able to play my 120 free spins , because when I tried playing the same game with my cash balance it’s working smoothly but when I tried to play my free spins it’s showing this error. Now less then a day is left to claim those free spins before they expire. Tried contacting customer support but they asked to wait it’s been 2 days now , will I be able to play or get compensated for this? Good afternoon! If you’ve already reached out to our support team, please just wait for their response — they’ll definitely get back to you. Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6316 Share on other sites More sharing options...
Sinzatic Posted November 19 Sinzatic Posted November 19 Hello I have not been able to claim then and no resolution was provided even after I made multiple attempts to your support. And till now no compensation is provided Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6487 Share on other sites More sharing options...
CEO Posted November 19 CEO Posted November 19 😬 Edited November 19 by CEO Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6490 Share on other sites More sharing options...
Ivan 1win Posted November 19 Ivan 1win Posted November 19 1 hour ago, Sinzatic said: Hello I have not been able to claim then and no resolution was provided even after I made multiple attempts to your support. And till now no compensation is provided Hey there. Unfortunately, these questions can only be resolved by our support team, so I suggest waiting for their decision. We understand how important it is for you to receive your spins on time Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6491 Share on other sites More sharing options...
Sinzatic Posted November 19 Sinzatic Posted November 19 But it’s been quite a while now and I haven’t heard from them. Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6492 Share on other sites More sharing options...
Ivan 1win Posted November 19 Ivan 1win Posted November 19 1 hour ago, Sinzatic said: But it’s been quite a while now and I haven’t heard from them. 1 hour ago, Sinzatic said: But it’s been quite a while now and I haven’t heard from them. It takes some time to resolve the situation, so please, wait - they will definitely help you! Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6493 Share on other sites More sharing options...
Augustine Posted Thursday at 10:14 PM Augustine Posted Thursday at 10:14 PM I don’t know why I can’t use my casino bonus to play games and it’s like 26k Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6527 Share on other sites More sharing options...
Augustine Posted Thursday at 10:15 PM Augustine Posted Thursday at 10:15 PM I don’t why I can’t use my casino bonus to play games 😢 Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6528 Share on other sites More sharing options...
Nikita 1win Posted Friday at 07:11 AM Nikita 1win Posted Friday at 07:11 AM 8 hours ago, Augustine said: I don’t know why I can’t use my casino bonus to play games and it’s like 26k Dear player, the funds in your Casino bonus wallet function as cashback. If you lose at least $65 the previous day, we will transfer 1% of the amount held in your Casino bonus wallet to your real balance the following day. Link to comment https://forum.1win.com/topic/519-unable-to-claim-free-spins/#findComment-6532 Share on other sites More sharing options...
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