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[Prashant19]

Hi guys 

I did deposit today 11:27 am and I didn't receive my funds on 1 win account and no one is responding from 1 win website and not get any correct information anyone have any idea about this please help.

[Ivan 1win]

42 minutes ago, Prashant19 said:

Hi guys 

I did deposit today 11:27 am and I didn't receive my funds on 1 win account and no one is responding from 1 win website and not get any correct information anyone have any idea about this please help.

Hello there, dear player ☝️

Please, remember that deposits usually take up to 24 hours to process. 

Should this time frame be exceeded, our support team will be able to help you with that. 🥰

Just click Casino at the top of the page, then open the section with our support team.

[Prashant19]

2 hours ago, Ivan 1win said:

Hello there, dear player ☝️

Please, remember that deposits usually take up to 24 hours to process. 

Should this time frame be exceeded, our support team will be able to help you with that. 🥰

Just click Casino at the top of the page, then open the section with our support team.

Firstly, I have made several attempts, and I was initially informed that the process would take 2 hours. Subsequently, I was told it would require 24 hours. I do not understand how the timeframe changed from 2 hours to 24 hours, and I am concerned it may be extended further. This inconsistency is quite confusing and raises concerns about what might be going wrong with the system.

While I am trying to remain patient, the continual changes in the timeframes have been disappointing.

I respectfully request that the 1win team prioritize my case. This experience has been unsatisfactory from a player’s perspective, and I hope the issue can be resolved promptly.

[Nikita 1win]

Dear player, I’m sorry about your experience. I understand how unpleasant this can be. But if you’ve already contacted support and a ticket has been created, then it’s definitely being worked on. Sometimes, especially during high workloads or when the payment system needs clarifications, the process can take a bit longer. I know it’s hard to wait, but the specialists will definitely resolve your issue in the end 🙏

[Prashant19]

9 hours ago, Nikita 1win said:

Dear player, I’m sorry about your experience. I understand how unpleasant this can be. But if you’ve already contacted support and a ticket has been created, then it’s definitely being worked on. Sometimes, especially during high workloads or when the payment system needs clarifications, the process can take a bit longer. I know it’s hard to wait, but the specialists will definitely resolve your issue in the end 🙏

I understand your point, but the experience has been very frustrating. Yesterday, I waited for 1 hour and 10 minutes for a response, and even after that the conversation didn’t continue properly. I still haven’t received any helpful or positive replies. It’s really irritating. Honestly, this has been one of my worst experiences, especially since I’ve used other platforms and never faced this level of inconvenience.

 

[Nikita 1win]

2 hours ago, Prashant19 said:

I understand your point, but the experience has been very frustrating. Yesterday, I waited for 1 hour and 10 minutes for a response, and even after that the conversation didn’t continue properly. I still haven’t received any helpful or positive replies. It’s really irritating. Honestly, this has been one of my worst experiences, especially since I’ve used other platforms and never faced this level of inconvenience.

 

Such situations are extremely rare, but unfortunately, it’s impossible to avoid them 100%.

It’s important to wait for the specialists’ resolution.

[Prashant19]

50 minutes ago, Nikita 1win said:

Such situations are extremely rare, but unfortunately, it’s impossible to avoid them 100%.

It’s important to wait for the specialists’ resolution.

They’re really not being helpful. They said first it would take 2 hours, then 24, and now all they say is that they’re resolving it, but I’m not getting any accurate information about my issue.